pilot77 Platform Privacy Notice

This page describes what we collect when you use pilot77 and how we keep that data protected. We process your personal information to deliver account services, verify your identity, process payments through channels like DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to comply with applicable law. Our privacy practices apply to all users accessing our platform from supported jurisdictions.

We understand that your trust depends on transparent handling of your data. This notice sets out our commitments: what information we collect, who has access to it, how long we retain it, and what rights you hold. We operate in accordance with data protection principles and maintain security measures across all regions where we serve—from Jakarta to Medan, Surabaya to Yogyakarta.

Our services are available only where local law permits. Users are responsible for verifying that their access and use of pilot77 comply with their jurisdiction's regulations. If you have questions about our privacy practices, our support team is available in English during business hours.

What We Collect on pilot77

We collect information directly from you and from your interactions with our platform. When you register an account on pilot77, we ask for your legal name, date of birth, email address, and mobile phone number. This information forms the foundation of your account identity and is used to authenticate your login and deliver account notifications.

To verify your identity and comply with anti-money-laundering regulations, we collect government-issued identification documents—your KTP, passport, or driver's license—and proof of residence such as a utility bill or bank statement. These documents are uploaded securely and are retained for compliance purposes. We do not share these documents with third parties except where required by law or to prevent fraud.

When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), our payment processors receive your transaction details including the amount, timestamp, and payment method reference. We retain records of all deposits and withdrawals to reconcile your account balance and to prevent duplicate or fraudulent transactions. These records are stored in encrypted form.

We also collect behavioural data: which games or markets you view, how long you stay on specific sections, and which features you use most. This information helps us optimize performance and identify technical issues. We do not sell this data to advertisers; we use it only to improve your experience on pilot77.

How We Use Your Data

Our primary use of your data is to deliver your account services on pilot77. We use your name and contact details to authenticate your login, send account notifications (deposit confirmations, withdrawal status, security alerts), and to recover your account if you lose access. Your identity documents are used solely for verification; we do not use them for marketing or any other secondary purpose.

Payment data is processed to execute your deposits and withdrawals. Our system matches incoming mobile banking, local payment, or bank transfers against your account and credits your balance automatically. When you request a withdrawal, we route your funds back to your original payment method—your online payment account, e-wallet wallet, or bank account—and maintain transaction records for reconciliation.

We may process your data to comply with legal obligations. If a regulator in Jakarta, Surabaya, or any other jurisdiction requests account information for investigation purposes, we may disclose data as required by law. We will notify you of such requests unless legally prohibited from doing so.

• 1
  Account authenticationPurpose 1

  We verify your email and phone number to secure your login and prevent unauthorized access to your pilot77 account.

• 2
  Payment processingPurpose 2

  We transmit payment details to mobile banking, local payment, online payment, and other providers to execute your transactions and reconcile your balance.

• 3
  Compliance and legalPurpose 3

  We retain records and may disclose information to regulators or law enforcement where required by local jurisdiction rules.

• 4
  Service improvementPurpose 4

  We analyze aggregated user behaviour to identify bugs, optimize speed, and enhance the pilot77 platform experience.

Third-Party Processors and Data Sharing

We share your data with trusted third parties only to deliver our services. Our payment processors—the companies handling e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank VA transactions—receive your payment details and transaction history. These processors are bound by confidentiality agreements and use your data only to process your requests.

Our hosting infrastructure may sit outside your jurisdiction; our servers are distributed across regions to ensure uptime and speed. Data stored on these servers is encrypted in transit and at rest. We do not share your personal information with marketing partners, data brokers, or advertisers. We do not sell your data.

In exceptional cases—such as fraud investigation or legal compulsion—we may disclose information to law enforcement, regulators, or other authorized parties. We will inform you of such disclosures unless legally prohibited.

Cookies and Tracking

Our platform uses cookies to maintain your login session, remember your preferences, and analyze site performance. These are session cookies (deleted when you log out) and persistent cookies (stored for up to one year to speed up your next visit). We do not use cookies to track you across other websites.

You can disable cookies in your browser settings; this may limit your ability to use certain pilot77 features. We recommend allowing cookies to maintain a seamless experience.

Your Rights on pilot77

We recognize your right to access, correct, and delete your personal data. You can request a copy of all information we hold about you on pilot77 by contacting our support team with your account email. We will provide your data in portable format within one business day.

If your information is inaccurate, you can update it yourself via your Account Settings, or you can ask our support team to make changes. If you wish to delete your account and associated data, we will permanently remove your personal information within thirty days, except where we are required by law to retain it for compliance or fraud prevention purposes.

You have the right to object to our use of your data for analytics or other secondary purposes. Send a request to our support team, and we will stop collecting behavioural data for your account. This does not affect our ability to process payments or authenticate your login.

Data Retention

We retain your account information for as long as your pilot77 account is active. If you close your account, we keep your transaction records for seven years to comply with financial regulations. Identity documents are retained for five years after account closure.

Behavioural data (your login history, game activity logs) is retained for one year and then anonymized. We do not delete this data entirely because it helps us identify patterns and improve our platform.

Contact pilot77

If you have questions about our privacy practices on pilot77, or if you wish to exercise your rights, contact our support team. We provide assistance in English and respond to all inquiries within one business day. Send your request to the email address listed in your Account Settings, or use the contact form in the pilot77 Help section.

This privacy notice was last updated on the date shown in your Account footer. We may update this notice if our practices change. We will notify you of material changes by email or by posting an update on pilot77. Your continued use of our platform after such changes constitutes your acceptance of the updated notice.