pilot77Terms of Use

We at pilot77 operate a gaming and sportsbook platform available in jurisdictions where local law permits. Our terms set out the rights and responsibilities of both pilot77 and our users. When you register an account with us, you agree to these terms and to comply with all applicable laws in your location.

This document covers account creation, deposits, withdrawals, bonus eligibility, dispute resolution, and our liability limits. We update these terms periodically; we notify users of material changes via email at least 30 days in advance. Continued use of pilot77 after any update means you accept the revised terms.

Our services are available only where local law permits. Users are responsible for verifying that their access and use of pilot77 comply with their jurisdiction's regulations. We do not offer services in jurisdictions where online gaming is prohibited.

Account Registration and Eligibility

To open an account on pilot77, you must be of legal age in your jurisdiction. We do not set a fixed age minimum in this document; users must comply with their own local age-of-majority laws. During registration, you provide your legal name, date of birth, contact email, and mobile phone number. You are responsible for keeping this information accurate and current. If any of your details change—for example, a legal name change or address change—update your profile promptly.

We require identity verification before you can withdraw funds. You upload a government-issued ID (KTP, passport, or driver's license) and proof of residence (utility bill, bank statement, or rental agreement). We verify these documents against our compliance database. Verification typically completes within one business day. If we cannot verify your identity, we may restrict your account or decline withdrawal requests until documentation is corrected.

You may hold only one account per person on pilot77. Multiple accounts linked to the same individual are prohibited and may result in account termination and forfeiture of balances. We detect multi-accounting through payment method analysis, device fingerprinting, and cross-referencing of personal data. If we detect multiple accounts in your name, we reserve the right to close all associated accounts without notice.

Deposits and Withdrawals on pilot77

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits are processed immediately for e-wallets and within two business hours for bank transfers. Your account balance updates upon our receipt of the payment confirmation from your provider.

Withdrawals on pilot77 route back to your original deposit method. If you deposited via mobile banking, your withdrawals return to local payment. If you used a online payment virtual account, payouts transfer back to that e-wallet account. This return-to-origin protocol protects your account from unauthorized transfers. We do not charge withdrawal fees on our side; your payment provider may assess their standard fees.

Withdrawal requests submitted during business hours are typically processed within that day. E-wallet withdrawals may complete within two to four hours. Bank transfers can take one to two business days depending on your bank's settlement speed. During public holidays—such as Idul Fitri, Idul Adha, Imlek, or Nyepi—processing windows may be extended. We reserve the right to decline a withdrawal if we suspect fraud, money laundering, or breaches of our terms.

Bonuses and Promotional Terms

We offer promotional bonuses and welcome offers to new and existing users on pilot77. All bonuses are subject to specific terms and conditions, including minimum deposit amounts and playthrough requirements. Bonuses are not withdrawable until playthrough conditions are met. We reserve the right to modify or cancel promotional offers at any time with 30 days' notice.

Bonus terms are displayed clearly at the point of offer. If there is a conflict between promotional materials and our master terms, our master terms take precedence. We may cancel or forfeit a bonus if we suspect bonus abuse, account farming, or circumvention of terms. Examples of prohibited behavior include registering multiple accounts to claim multiple bonuses or deliberately losing bonus funds to transfer them to another account.

Our Liability and Your Account Security

We encrypt your account data and store payment information in secure vaults. However, we cannot guarantee absolute security; no online platform is risk-free. You are responsible for keeping your password and PIN confidential. If you suspect unauthorized access to your account, contact our support team immediately. We can reset your credentials and review transaction history to identify unauthorized activity.

You are liable for all activities on your account, including all bets and transactions, unless you report unauthorized activity within 30 days of the transaction. We will investigate reported unauthorized transactions and, if we confirm fraud on our side, we will credit your account. If the unauthorized activity resulted from your own negligence (for example, sharing your password or using an insecure device), we are not liable for the resulting losses.

Our liability for any loss arising from the use of pilot77 is limited to the amount you deposited into your account during the preceding 12 months. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits or business interruption, even if we have been notified of the possibility of such damages.

Dispute Resolution and Contact

If you dispute a game settlement or a transaction on pilot77, contact our support team with your account username, the date and time of the incident, and a detailed description. We review game records and transaction logs and respond within one business day. If we determine an error occurred, we adjust your account balance accordingly. If you remain unsatisfied, you can escalate the dispute to our compliance team, which provides a formal written response within five business days.

We maintain support channels for users across Indonesia, including those in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Our team responds to support inquiries during business hours. We provide assistance in English and Indonesian. For urgent account security issues, we offer expedited support outside standard business hours.

• 1
  Identify the disputeDocument

  Note the date, time, game ID or transaction ID, and exact nature of the issue.

• 2
  Contact pilot77 supportSubmit

  Reach out via live chat or email with your account details and dispute summary.

• 3
  Receive investigation updateResponse

  We respond within one business day with findings and any account adjustment.

• 4
  Escalate if neededAppeal

  If unsatisfied, escalate to our compliance team for formal review within five business days.

Prohibited Conduct and Account Termination

We prohibit the following on pilot77: fraud, money laundering, use of prohibited payment methods, bonus abuse, account farming, collusion with other players in games of skill, and any conduct that violates applicable law. We also prohibit automated access to our platform via bots or scripts unless explicitly authorized.

If we detect prohibited conduct, we may terminate your account immediately and forfeit any balance without refund. We report suspected money laundering and fraud to relevant authorities as required by law. We do not provide advance notice of account termination for suspected illegal activity.

Jurisdiction and Applicable Law

Our services are available only in jurisdictions where local law permits online gaming. We do not offer services in jurisdictions where online wagering is prohibited. Users are solely responsible for verifying that their access and use of pilot77 comply with their own jurisdiction's laws and regulations.

These terms are governed by the laws applicable to the jurisdiction in which pilot77 operates, to the extent permitted by that jurisdiction's rules. Any dispute arising from our terms shall be resolved through the dispute process outlined above. We do not submit to arbitration, court jurisdiction, or any legal process outside our designated compliance framework.

Summary

We at pilot77 maintain these terms to ensure fair treatment and clear expectations for all users. Your account, deposits, withdrawals, and gaming activity are subject to these terms. We process deposits and withdrawals promptly through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual accounts. We verify your identity as required by law and reserve the right to decline service if you cannot meet our verification requirements.

Disputes are investigated thoroughly, and we respond within standard timeframes. Account security is your responsibility; we provide secure infrastructure, but you must protect your login credentials. We reserve the right to modify these terms with 30 days' notice, terminate accounts for prohibited conduct, and refuse service in jurisdictions where gaming is prohibited.

Your continued use of pilot77 signifies acceptance of these terms. If you do not agree to any part of these terms, do not register or use our platform. For questions or clarifications, contact our support team.

Amendment and Effective Date

We reserve the right to update these terms at any time. Material changes to our policy, such as changes affecting payment methods, withdrawal processes, or account eligibility, are communicated to all users via email at least 30 days before taking effect. Non-material updates—such as clarifications or administrative corrections—may take effect immediately. We recommend reviewing these terms regularly.

If you do not agree with any amendment, you may close your account and request a withdrawal of your balance. Withdrawal requests submitted after an amendment takes effect but before your account closure are processed according to the amended terms. We do not refund bonuses or promotional credits if you choose to close your account due to a terms amendment.

Contact Information

For support or clarification on these terms, contact pilot77 via our in-app support centre, live chat during business hours, or email. We provide multilingual support in English and Indonesian. Our team responds to inquiries within one business day during standard operating hours. For urgent account security matters, contact us outside standard hours, and we escalate your case to our security team.

These terms apply to all users of pilot77 and are effective as of the date first posted on our platform. By accessing pilot77, you acknowledge that you have read, understood, and agree to be bound by these terms of use.